Frequently Asked Questions – General

The Hinds County Emergency Rental Assistance Program is a rental assistance program designed to provide relief to low- and moderate-income households residing in Hinds County that are unable to pay rent due to the COVID-19 Pandemic.

Households who live in Hinds County who:

  • Qualify for unemployment or have experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due, directly, or indirectly to COVID-19 outbreak.
  • Demonstrate a risk of experiencing homelessness or housing instability; and
  • Have a household income at or below 80 percent of the area median, based on household size.


No, an application is not a guarantee of assistance. If you do not meet the requirements, including income and loss due to COVID, your application will be denied.

Yes. You must demonstrate negative economic or financial hardship due directly or indirectly to COVID-19.

Yes, for up to three months unless the applicant reapplies and no funds are remaining, all past rent must be paid first.

Yes, if all other requirements are met.

Yes. Funds will be used to first pay unpaid rent. Funds cannot be applied to past due rent prior to Mach 13, 2020?

The program allows for up to 12 months of financial assistance. All past-due rent incurred after March 13, 2020, will be paid first with any remaining months of eligibility available for future rent assistance in up to three-month increments. Applicants will be required to reapply every three months for future rental assistance, until funds are exhausted.

Yes, November 15, 2021, or until all funds are exhausted.

Yes, you will receive an email to the email address used to apply. You will also be able to use your login to check the status.

Payments will be made directly to landlords to be applied to the tenant’s rent. Payments will be made via ACH.

No. The program requires that assistance be provided only to eligible households that are obligated to pay rent on a residential dwelling. Please contact your mortgage company for assistance.

By participating in this program the Landlord agrees to not evict you for a period of time (from 90 days of receipt of the last payment from the program), unless for certain, limited reasons, such as criminal activity.

Hinds County will prioritize applications by any of the following three factors:

  • The income of the household does not exceed fifty (50) percent of the AMI for the household.
  • One (1) or more individuals within the household are unemployed as of the date of the application for assistance and have not been employed for the ninety-day period preceding such date.
  • Households that have received a 3-day eviction notice.

Yes, however households who receive subsidy from other rental assistance programs such as Housing Choice Voucher (Section 8) or Public Housing will not be eligible to receive HCERA assistance if the assistance results in duplicative benefits.

No, you may apply though your County if available, or your State program.

Yes, it is preferred to use the portal as you will be alerted to what documentation is required for your specific situation. If you send in an incomplete application, it may take longer to process and gather all required documentation.

Please submit to:

Portal Website:

OR Mail to:

Hinds County Rental Assistance Program c/o The Integrity Group

2120 Killarney Way

Tallahassee, FL 32309

The following documentation is required at the time of submitting your application.

Identity Verification (at least one of the following documents for all household members)


  • Driver’s License
  • State Issued ID
  • Birth Certificate
  • Passport
  • Tribal CDIB Card
  • Veteran Identification


Reduction in household income (Section II.A.1) is defined as a loss of wages or compensation. Hinds County will accept the following documents as form of verification in reduction of household income since 3/13/20:


  • Letter from employer stating reduced wages, termination, or furlough.
  • Layoff letter from employer
  • Unemployment letter dated from 3/13/2020 to current.
  • Print out from Unemployment on benefits received in the last 30 days
  • Notice of business closure on employer website
  • Letter from healthcare provider or employer noting a COVID-related inability to work
  • Letter from workforce solutions
  • If none of the above is available, a self-certification form may be acceptable


Income Verification (at least one of the following documents for all household members)

Annual Income


  • 2020 Tax Return (1040, 1040EZ, etc.)
  • 2020 W2 from Employer
  • 2020 1099 Tax Form
  • Other evidence of annual Income (e.g., wage statement, interest statement, unemployment compensation statement)


Monthly Income


  • Two (2) pay stubs, at minimum, for wages dated within the last sixty days, demonstrating a full months’ worth of consecutive pay
  • Social Security benefit letter dated within the last 12 months
  • Unemployment benefits letter dated with the last 60 days (about 2 months)
  • Child Support Payment Report
  • Zero-income attestation form needs to be completed.
  • Proof of Rent Arrears (if applying for arrearages)
  • Lease and Past Due Notice
  • Notice of rent arrears issued by the rental property owner
  • Eviction Notice
  • Summary process summons and complaint identity the applicant(s) as the Defendant(s)/Tenant(s)/Occupant(s), which sets forth a hearing date within thirty (30) days


*Documentation must include the months in which the rent arrearages are being incurred.


Evidence of Significant Costs/Expenses (if applicable). Hinds County will accept the following documents as form of verification of significant COVID-related costs since 3/13/2020:


  • Healthcare costs, including care at home for individuals with COVID-19
  • Adverse healthcare impact/Increased healthcare costs (medical bills, receipts, etc.)
  • Expenses incurred due quarantining or social distancing as mandated by employer (computer equipment, internet expenses, etc.)
  • Expenses for childcare due to school closures because of COVID-19
  • Remote learning expenses due to COVID-19
  • Purchase of PPE (Personal Protective Equipment)
  • Penalties, fees, and legal costs associated with rental arrears
  • Alternative transportation for households unable to use public transportation during the pandemic
  • If none of the above are available, self-certification form

*These costs may be verified with receipts, payment statements, bank or credit card statements, or other documentation.


Evidence of Risk of Homelessness (only one document per household needed)


  • Eviction notice
  • A past due utility or rent notice (late notice or 5-day notice to pay/quit)
  • Living in unsafe or unhealthy living conditions, such as conditions that increase the risk of exposure to COVID-19 because of overcrowding
  • A housing cost burden that makes it difficult for renters to afford their housing costs
  • Informal rental arrangements with little or no legal protection
  • History of or potential for exposure to intimate partner violence, sexual assault, or stalking
  • Evidence the household is forgoing or delaying the purchase of essential goods or services to pay rent or utilities, such as food, prescription drugs, childcare, transportation, or equipment needed for remote work or school in order to pay rent or utilities
  • Documented harassment or threats of eviction by a property owner/landlord
  • Evidence the household is relying on credit cards, payday lenders, or other high-cost debt products, or depleting savings, to pay for rent or utilities, rather than wages or other income


Owner Documentation


  • Name, address, social security number, tax identification number or social security number, as applicable, for property owner
  • Completed W-9 tax form for owner or property manager
  • Property Management Agreement, Brokers Agreement that authorizes payments to be distributed to property manager on behalf of owner
  • Proof of ownership (deed, most recent real estate tax bill, or current property insurance policy). The agency may also verify property ownership with a local municipal Assessor’s Office or with the Registry of Deeds. If this option is used, the agency must maintain a printed copy of such verification in the applicant file.


Yes. You must answer all the questions and complete all the required fields in the application.  Your application must list all the members of your household and all your household’s income including, but not limited to:  Social Security Retirement, Social Security Disability, Supplemental Security Income (SSI), pensions, child support, alimony, unemployment, temporary disability, wages, self-employment earning, etc.

Yes. If a property manager or owner of a residential dwelling applies for assistance, the following is required:

Any payments received by the landlord from a payment made under this section will be used to satisfy the tenant’s rental obligation to the owner, Tenant will have to provide required documentation for complete application.

If you have instituted eviction proceedings, but have terminated those proceedings prior to submitting an application, you may still apply.

No, a household is not eligible if one of the household members is a relative of the landlord. “Relative” includes: Children, parents, siblings, grandparents, aunts, uncles, including step – and in-laws.

No, unless it is determined the information contained within the application was false, fraudulent, or materially misleading.

Yes, if you received a payment for rent assistance and the tenant moves, that subsidy should be returned. In addition, if a landlord attempts to collect rent.

Yes, please provide original lease or any relevant documentation.

No, you must currently reside in the unit for rich rent is requested.


A Signed lease, tenant agreement or landlord certification, documentation of residence, including utility bills, attestation by a property owner who can be identified as the verified owner or management agent of the unit.

Please email , or call 601-514-0137.

To schedule an appointment to meet with a Grant Specialist in person please call or visit:


1217 N. West Street, Jackson MS. 39225

Yes, upon request, reasonable accommodations can be made available.  Please email  or call 601-514-0137.

Yes, if you meet the program eligibility requirements.

Yes, with sufficient supporting documentation.

Yes, the program will cover new application fees, truck rental, and emergency hotel stay (due to eviction or currently homeless) 60 day limit.

The program will provide assistance for up to 15 months and will not provide payments for past due rent or utility costs incurred prior to March 13, 2020.

A copy of a bill or invoice for each utility provider showing the name and address of the provider, the name and address of the customers, the account number and the servicer dates.

Electricity, gas, water and sewer, trash removal, and energy costs, such as fuel oil.

Yes, this program will cover the costs of internet.

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If you suspect fraud for this program please call 1-888-645-7475